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  2. StoreEase Troubleshooting Guide

StoreEase Troubleshooting Guide

This guide provides detailed articles on troubleshooting steps for common issues experienced within VMOS and the virtual counter. These articles should be reviewed and troubleshooting steps should be followed prior to ticket submission.

Ease Connect - Common Error Messages

  • Looping Authentication Screen after Login
  • AxiosError: Request Failed with Status Code 409
  • Error Message At Open/Close
  • Request Failed with status code 404
  • AxoisError: Request failed with status code 401
  • Dial In Error: Twilio Device is not Registered
See all 10 articles

Ease Connect - Phone Call Issues

  • Audio Issues - Inbound/Outbound Calls Not Connecting
  • Phone Call Audio Issues

Ease Connect - Feature Issues

  • VMOS - General Functionality Issues

Ease Connect - Counter Call Issues

  • Webex - No Devices in the VMOS Drop Down
  • Counter Won't Connect/Call Quality Issues

Door Locking and Alerting Issues

  • Alerts Not Triggering
  • Door Not Locking/Unlocking
  • Door Alerts Not Triggering

Meraki Camera Issues

  • Meraki Camera Has No Audio
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