Audio Issues - Inbound/Outbound Calls Not Connecting

Issue Overview

When placing an or receiving an inbound/outbound call, the call will not connect to the customer or dial out. 

Step-by-Step Troubleshooting

1. Refresh VMOS.
2. Log out/back into VMOS.
3. Verify that the audio device is set as the input and output device in the computer Sound settings (if issues with phone calls disconnecting). 

2.  Verify that the microphone is enabled for VMOS in Google Chrome.

• Google Chrome Settings > searching the word Microphone > Site Permission > find Microphone setting > confirm this is allowed for vmos.storeease.com

3.  Verify sound is enabled for VMOS in Google Chrome.

       - Google Chrome Settings > searching the word Microphone > Site Permission > find Microphone setting > confirm this is allowed for vmos.storeease.com

4. Clear Google Chrome browser cookies and cache for VMOS only. This will sign you out of VMOS and Webex and prompt re-login.

• Google Chrome Settings > Site Settings > View permissions and data stored across sites > search vmos > find vmos.storeease.com > delete data 

When to Submit a Ticket

1. If the troubleshooting steps above do not resolve the issue.

Information to Include in Your Ticket

1. Details on all troubleshooting completed before submission.
2. Screenshots of all settings checked to validate they are set correctly (input/output devices, microphone, and sound settings).