AxoisError: Request failed with status code 401

Issue Overview

This is an authentication error meaning VMOS is not able to authenticate the user’s profile/access to system. 

Step-by-Step Troubleshooting

1. Log out and back into VMOS to reauthenticate your login.
2. Restart computer.
3. Clear Google Chrome browser cookies for vmos.storeease.com specifically.
   1. Google Chrome Settings > Site Settings > View permissions and data stored across sites > search vmos > find vmos.storeease.com > delete data 

When to Submit a Ticket

1. If the issues persist after completing all troubleshooting steps. 

Information to Include in Your Ticket

1. Full account of all troubleshooting already done.
2. Screenshot of the error message(s).
3. Details on actions completed in VMOS when this error appeared (what were you doing when this happened?)