AxiosError: Request Failed with Status Code 409

Issue Overview

Error 409 appears when attempting to connect a counter call. This typically means that someone is already dialed into that counter from that alert. 

Step-by-Step Troubleshooting

1. Verify if another manager is currently on a call at the site associated with the alert.

When to Submit a Ticket

1. If step 1 is verified and there is confirmed another manager on the call. This means the system generated a duplicate alert which will need to be investigated.
2. If the issue is experienced more than once in a small window of time (i.e. multiple times in the same day or daily).

Information to Include in Your Ticket

1. Timestamp of each occurrence with relevant screenshots.
2. Location where the alert generated.
3. Name of the manager who is actively on the call, if applicable.