Meraki Camera Has No Audio

Issue Overview

When reviewing playback footage in Meraki, the camera does not play any audio of the recording. 

Step-by-Step Troubleshooting

1. Ensure that your volume is turned up on your computer.
2. Verify that you have enabled the audio for that specific camera.
   1. Select the name of that camera for that location. You must select this part to be given the option to enable sound. 

      

2. Verify that the sound is turned On for this camera.

When to Submit a Ticket

1. If troubleshooting steps have been confirmed and the issue is persisting.

Information to Include in Your Ticket

1. All troubleshooting steps already attempted prior to submission.
2. Screenshot of the enabled audio for that camera to verify that it is turned on.