VMOS - General Functionality Issues

Issue Overview

General issues experienced when trying to take/make a call and/or issues with VMOS features like comms, sms messaging, lead follow ups, etc. 

Step-by-Step Troubleshooting

1. Refresh the VMOS system.
2. Log out and back into VMOS.
3. Restart computer.
4. Clear Google Chrome browser cookies and cache for VMOS only. This will sign you out of VMOS and Webex and prompt re-login.
   • Google Chrome Settings > Site Settings > View permissions and data stored across sites > search vmos > find vmos.storeease.com > delete data 

5. Verify if the issue is isolated or widespread (is it affecting others as well).

When to Submit a Ticket

1. The troubleshooting steps 1-4 do not resolve the issue.

2. The issue is intermittent but persisting (i.e. it's not consistently occurring, but it is still happening).

    

Information to Include in Your Ticket

 1. Details of all troubleshooting completed prior to submission. 

2. Screenshots of any related error messages, loading screens, freezing, etc. (any illustrators of the issue).

3. A clear detail of what is being experienced and what actions in VMOS are being completed when it occurs.