Error Message At Open/Close

Issue Overview

Error message appears in the Facilities tab when attempting to open/close a site. 

Important Note: If the error states Internet Issue, do not submit a ticket with StoreEase, as this is a site level internet issue that we are unable to resolve. Please reach out to your internal IT team and/or the facility manager or technician.

Step-by-Step Troubleshooting

1. Refresh VMOS and verify the Error Message is still present.

2. Wait up to 5 minutes before attempting again, refresh VMOS, then attempt to Open/Close. 

This is most often caused by a momentary packet loss of the primary internet which often resolves within a few minutes. Please allow a bit of time for this error to clear before reporting.

When to Submit a Ticket

1. 1-2 troubleshooting steps do not resolve the issue.
2. Multiple 5 minutes have passed, and the error message is persisting.

Information to Include in Your Ticket

1. All previous troubleshooting attempts (this includes how long you waited to test again before submitting the ticket).
2. Screenshot of the error message to verify the issue is persisting at the point of submission.