AXIOS ERROR timeout of 5000 MS

Issue Overview

This is an indicator of a network (internet) issue on the side of the virtual manager. This is unrelated VMOS. The manager’s internet quality will need to be assessed and possibly upgraded if this is a continuous issue.

Step-by-Step Troubleshooting

1. Confirm that the issue is persisting and still occurring after refreshing VMOS.
2. Verify the internet is hardwired via ethernet to your computer. If not, please reach out to your internal IT for an ethernet cord to be provided. Hardwired internet is necessary for a stable connection.
3. If hardwired, verify internet quality by running 2 speeds tests using the Cloudfare link here: Internet Speed Test - Measure Network Performance | Cloudflare

   

   1. Download should be above 30MB
   2. Upload should be above 15MB
   3. Packet loss should be below 1%
   4. If internet quality is poor, unplug/replug in the ethernet cord to reset network connection and verify if errors persist.

When to Submit a Ticket

1. If internet is poor, escalate to your internal IT team for further network assistance, as StoreEase does not manage individual network connections.

2. If internet is not poor and issue persists, submit a ticket to StoreEase via the VMOS Support tab.

Information to Include in Your Ticket

1. Internet speed test results for download, upload, and packet loss. Include for both tests.
2. What actions were completed in VMOS when the errors appeared (what were you doing in the system?).