Error Code 30005 (SMS)

Issue Overview

This is an SMS error caused by one of the following issues with the carrier/device. This is not an issue with Twilio or VMOS and should not be submitted as a ticket if only occurring for one customer.

1. The destination number you are trying to reach is unknown and may no longer exist
2. The device you are trying to reach is not on or does not have sufficient signal
3. The device cannot receive SMS (for example, the phone number belongs to a landline)
4. There is an issue with the mobile carrier

When to Submit a Ticket

1. If this error persists with multiple customers within a small-time frame. This could indicate a system issue that we can further investigate.

Information to Include in Your Ticket

1. The phone number of the customers where this error is experienced.
2. Screenshot(s) of the error message.
3. Any information related to what was done in VMOS when this error appeared.