Review Conversation History

See details of all previous interactions completed in EC including inbound and outbound phone calls, VERA payment attempts and success/failure of the payment, Ai handled calls, lead follow up automation, delinquency follow up automation, notes, etc.

This provides helpful context for any previous communications had with the customer in or from Ease Connect. 

Information Captured in Conversations History

• Incoming call AI summary (Voice AI only)

• Outbound call AI summary (Voice AI only)

  

• Successful/failed VERA payments (this includes payments made through the payment link and pay by phone)

  

• Delinquency automation SMS and robo-calls

  

• Lead, reservation, and move in follow up SMS messages

  

• Inbound/outbound SMS history

  

   

• AIVR SMS follow up texts (AIVR only)

  

• Payment and move out link automation SMS

  

• Miss call audio and transcripts (AIVR only)

  

• Customer notes