Facility information provides easily accessible, site-specific details that can be quickly reference during an interaction.

How to Access Facility Details

1. While in an active alert, locate the Connected Facility tab on the right-hand side of the alert.
2. Click the Facilities icon within that tab.
3. Once selected, a panel will display all key details related to the facility.

What You’ll See

1. General Facility Information

• Facility name
• Address
• Phone number
• Hours of operation

2. Access

• Gate codes
• Entry instructions
• Any additional access notes

3. Contacts

• Key facility contacts
• Vendor information
• Facility manager details

4. Alerts

• Urgent facility details (power outage, gate down, etc.)

5. Facility Map

• A map or floor plan of the facility can be viewed within this panel.

• To share it with the customer:

  • Click “Copy Floor Plan”
  • Paste the link directly into your SMS response to text it to the customer

  

• Note that maps must be uploaded to the Facility information in PDF format to display in Ease Connect. See steps for adding information below.

How to Update/Add Information

The Facilities tab is the home for all changes, removals, or additions to facility information page. 

1. Go to the Facilities tab in Ease Connect and select the facility of interest.

   

2. Click Edit Mode.

   

3. Here you can now many any necessary changes and save them. 

   

   4. All updates made here will be reflected in the Facility Information panel moving forward.

   

Note on Facility Information Management

• All facility information is maintained and updated by each organization.
• If you notice missing or outdated details, please follow your internal process to request an update.