VMOS AI Voicemail Automation - Payments

This guide explains how to utilize the new VMOS AI Voicemail Automation - Payments feature! This feature automatically scans transcribed voicemails left by customers for calls related to making a payment. Those customers are then automatically sent a text message with a link to the payment portal!

Important Note:

The AI can determine the difference between a call for a customer wanting to make a payment vs. a customer calling in about their account, updating payment information, etc.

Scenarios that the automation will cover:

• Customer needs to make a payment
• Customer needs to update method or verify payment
• Unknown number calls in to make a payment (they will be sent a link requiring verification using the account phone number to make a payment)

Video Demo

(9+) VMOS AI Voicemail Automation - Payments

Step 1. Voicemail Transcription and Detection

• The transcribed voicemail is searched by AI to detect if the content is related to making a payment.

Step 2: Automatic Text Message Sent

• The AI sends a text message to the customer with a secure, payment portal link.
• Automated Payment SMS Script:
• Hello, this is [Organization Name]. This is an automated response to your recent message. You can make a secure payment online by using this link: {{ payment_link }}. If you’ve already paid, please allow some time for processing.

Step 3: VMOS AI Notation

• VMOS will notation on the task confirming that the automated message has been sent.
• This will also be logged in the VMOS tenant communications. 

Step 4: VMOS Follow Up

• Confirm in the PMS if the customer has made a payment. If so, the task can be closed out. If not, follow up with the customer.