iPad - Text Payment Link Option

Onsite customers can now text themselves a payment link instead of receiving link from VM

Problem we are solving

Today if a customer wants to pay their balance at a facility, they either have to sign in to the company website to access their account, or connect with a VM to receive a link. A majority of customers get stuck on this step because they don’t know their account sign in details.

Feature Solution

Tenants visiting the facility now have the option of texting a payment link to themselves via the iPad.

• The tenant can still access the option to sign in and pay on the company website if they prefer.
• Both of these options can be accessed on the iPad by selecting "Pay Balance". 

The tenant must enter their phone number to look up their account, and if their number matches an active Tenant account, they will receive a payment link via text.

Success 

1. iPad Confirmation:
   Payment link sent
   You will receive a text message shortly with your payment link. Please follow the steps and complete your balance payment from your mobile device.
2. SMS received:
   You've requested a safe and secure payment link for your unit! Pay here at your convenience: {{ payment_url }}

Fail to Send Link

1. 1. No active Tenant account found:
      No tenants found with this phone number. Please contact support for assistance.
   2. Multiple accounts found:
      Multiple active tenants found with this phone number. Please contact support for assistance.

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