Hub

Where live interactions (including SMS messages, phone, and virtual calls) as well as follow up tasks can be easily viewed, answered, and worked all within the same view.

Virtual Managers

Where VMOS coverage can be monitored. This page displays the status of all VMOS users and provides insight into who is in call, available, and away as well as where active calls are taking place.

Facilities

Where facilities can be remotely opened/closed. Facility information can also be quickly updated and accessed via this page.

Customers

Where customers can be searched by their phone number in the system, to generate outbound communications such as phone calls, SMS messages, text-to-pay links, and more.

Dial Pad

Where outbound phone calls to customers not associated with an account can be made.

Support

Where a manager can submit a ticket related to virtual counter, VMOS, and Ipad related issues as well as submit feature requests to the Product team. This tab redirects to the Zendesk ticketing platform.